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What To Do When You Have A Plumbing Emergency

Cuttle Plumbing • September 10, 2024
What To Do When You Have A Plumbing Emergency

When a plumbing emergency happens, it’s easy to feel overwhelmed. Whether it’s a burst pipe in the middle of the night or a quickly flooding bathroom, knowing what to do in those first critical moments can help reduce stress and prevent costly repairs. Plumbing emergencies need fast, clear action and understanding how to respond can make a big difference. In this post, we’ll walk you through the immediate steps to take when an emergency strikes.

Turn Off Your Water Supply Immediately

The first thing you should do during a plumbing emergency is to turn off your water supply to prevent further damage. This is vital in stopping the water flow and preventing further damage to your property. Here’s how you can handle the situation:


  • Locate your main water shutoff valve: Typically found in the basement or along an exterior wall, shutting this off will stop the flow of water and minimise water damage.
  • Turn off the water heater: To avoid damage to your heating system, switch off your water heater and turn off its water supply.
  • Contact a professional: A professional plumber can assess the damage and begin necessary repairs once the immediate threat is contained.

Avoid Using Any Water Fixtures

During a plumbing emergency, avoiding using sinks, toilets and other water fixtures is essential. Continuing to use these can worsen the problem, especially if a blockage or a burst pipe is involved. Here’s why:


  • Avoid worsening the situation: Using water fixtures during a leak or blockage can cause flooding or sewage backups.
  • Enable proper assessment: A plumber needs a stable environment to diagnose the issue effectively.
  • Prevent contamination: Avoid using water fixtures to ensure no dirty water enters your home.

Contact A Licensed Plumber Immediately

As soon as you turn off your water supply and stop using your fixtures, the next crucial step is to contact a licensed plumber. Plumbing emergencies can quickly escalate if not addressed by a professional.


  • Quick assessment: A plumber can quickly identify the root cause of the issue and prevent it from worsening.
  • Immediate repairs: With emergency services, plumbers can quickly fix leaks, burst pipes or blocked drains.
  • Reduce long-term damage: The sooner you call, the less damage your property will likely sustain.

Document Any Damage

For insurance purposes, it’s essential to document the damage caused by a plumbing emergency. Additionally, a plumber can assist in providing a detailed report on the severity of the damage, which may be required by your insurance company.

Steps to document damage:


  • Take photos: Snap pictures of the water damage, affected fixtures and any standing water.
  • Record videos: If possible, record videos showing the extent of the damage.
  • Keep receipts: Save all repair and inspection receipts for insurance purposes.
  • Request a plumber’s report: Ask the plumber to document their findings and any repairs they’ve made.

Stay Clear Of Standing Water

Standing water can pose several hazards, including the risk of electric shock if the water has come into contact with electrical systems. Here’s how a plumber can help:


  • Electrical hazards: Water and electricity don’t mix and standing water could be in contact with electrical outlets.
  • Health risks: Stagnant water can lead to mould growth and bacteria, affecting indoor air quality.
  • Professional management: A licensed plumber has the tools to remove water safely and efficiently.

Schedule A Follow-up Inspection

Once the emergency repairs have been made, scheduling a follow-up inspection with your plumber is essential. This ensures that the issue has been fully resolved and no further problems will arise. In a follow-up inspection, the plumber will:


  • Check for underlying issues: Ensure no hidden problems exist that could cause future emergencies.
  • Conduct preventive maintenance: Address any weak spots in the system to prevent further issues.
  • Offer advice: Provide tips on maintaining your plumbing system to avoid future problems.

Need Reliable Plumbing In Armidale? Reach Out Now!

If you’re dealing with a plumbing emergency, don’t wait. At Cuttle Plumbing, we offer emergency services to get your system back up and running quickly. Whether it’s a blocked drain or a burst pipe, our emergency plumbers in Armidale are equipped to handle any issue. Don’t let a plumbing emergency catch you off guard. Get in touch with us today!

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